Company Overview
McBride Staffing was established in 2019 to help provide professional employees for employers. In addition, we offer unlimited work from home positions in customer service, sales, and tech support.
McBride Staffing Team
Check out the Team of Experts
Ebony provides over 10 years of management experience in customer service, property management, and business consultant. Ebony provides exceptional professional leadership skills while increasing your business revenue. She has maintained and increased companies revenues to over 6 million annually. In her spare time she enjoy spending time with her family and learning new ways to improve her management expertise.
Marcus is a dedicated hard worker who takes pride in his work to provide professional services at all times to all employees and clients of McBride Staffing. Marcus has experience in accounting and finance. He enjoy spending time with his family and expanding his business The Fly Cleaners in his spare time.
We're Hiring
Learn more about what we do
Open Positions
Tax Client
Video Support
Inbound Customer Service & Software Tech Support for
Tax Season 2019.
An enterprise software company that develops financial and tax preparation
software and related services for small businesses, accountants and individuals. is a tax preparation software package and is one of the most popular income tax
preparation software packages in North America. The software is designed to guide users
through their tax returns step-by-step.
What to Expect
• Inbound phone and video customer service/technical support. Handle
technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for customers.
• Interact with customers via phone focusing on software navigation
questions as well as assisting customer with locating prior years’ returns
and amendments.
• Serve as ambassador for the Intuit brand; take a caring and empathetic
approach to customer interactions and/or escalation to a higher level of
expertise.
• Document all issues, resolution and follow up action.
Pay: $13 hr
Cable Client
Tech, Sales & Customer Service Phone Support
Central Region Support
Inbound Tech, Sales & Customer Service Calls
Is one of the nation's largest video,
high-speed Internet and phone providers to
residential customers. Delivers the best in TV,
Internet, voice, mobile, and home management, all
working together to give customers instant access
to the things that matter most – anywhere, anytime.
What to Expect
On a day-to-day basis, call center companies can expect to participate in the
following activities:
• Assist Comcast customers with billing or video technical repair inquiries
• Review, analyze and respond to customers’ billing inquiries
• Resolve customers’ open issues or questions
• Troubleshoot technical issues
• Determine business offerings that the customer does not currently have and
make the appropriate sales offer to upgrade and add on to their service
Pay:$11hr
Travel Cruise Client 1
Customer Service & Soft Sales
- the world's
largest leisure travel company. From
relaxing pursuits and enriching activities to
world-class entertainment and gourmet
cuisine, when you step aboard, you are
setting a course for a world of wonderful
new discoveries.
What to Expect
• Inbound customer service calls from Guests and
travel agents
• Possible outbound calls to client-designated internal support
departments, client’s customers and/or client’s travel agent partners
for status and clarification purposes
• Transferring of inbound calls or outbound calls to other client designated internal support departments or client account
representatives
• Upsell members additional cruise packages to enhance the member
cruise experience
Pay: $9hr
Travel Client Education Specialist
Inbound Support &
Mediation Program
Community Education Multi-Channel Support
is a trusted community marketplace for people to list,
discover, and book unique accommodations around the world —
online or from a mobile phone or tablet.
Whether an apartment for a night, a castle for a week, or a villa for
a month. connects people to unique travel experiences, at
any price point, in more than 65,000 cities and 191 countries. And
with world-class customer service and a growing community of
users. is the easiest way for people to monetize their extra
space and showcase it to an audience of millions. Renowned for, and prides itself on, the standard of service given to
those in the host and guest community. Hosts and guests are the
core of business. Every host and guest
community members is vital to its overall mission of making
everyone feel like they can belong anywhere and the support
service provided to them is key to achievement.
What to Expect
On a day-to-day basis, Service Partners can expect to perform the following tasks when
servicing customers:
Community Education Multi-Channel Support
• Handle inbound calls and messages from guests and hosts with issues relating to
activities such as website issues, profile issues, property issues, and more.
• Provide knowledgeable, friendly platform support to the worldwide community
and properly resolve guest and host challenges as needed by phone and/or
messaging
• Research and troubleshoots problems using available resources
• Escalate issues appropriately
• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages
Pay: $13 to $14hr
Roadside Assistance
Customer Service
provides emergency roadside
assistance to customers that have
emergency roadside benefits as part of
their automotive insurance policy or their
new vehicle owner’s package.11 out of 15
top insurance carriers support their
customers, and 75% of new
passenger vehicles sold in the U.S. use to provide their customers with
roadside assistance.
What to Expect
24/7 service of inbound calls for roadside assistance and other service requests from
client’s customers and/or client account representatives for assistance with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing
assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives
for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support
departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for
clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s
program
• Provide status updates to customers calling after the initial request for assistance was
processed
Pay:$11.00
Home Improvement Client
Inbound Sales & Customer Service
is the world’s largest home
improvement retailer with nearly 400,000 orange blooded associates and more than 2,200 stores in the
U.S., Canada and Mexico.
The typical store today averages 105,000 square feet of
indoor retail space, interconnected with an
e-commerce business that offers more than one million
products for the DIY customer, professional contractors,
and the industry’s largest installation business for the
Do-It-For-Me customer.
What to Expect
• Inbound sales, customer service and store support
• Assisting customers with product questions
• Placing new orders
• Handling existing orders: returns/ replacements
• Provide store specific support
• Contacting vendors for shipping information
Pay: 11.50hr
Energy Company
Energy Customer Support
Inbound Collection & Sales
is a market-leading, competitive, retail
electricity provider, powering the lives of more
Texans than any other retailer.
What to Expect
On a day-to-day basis, businesses can
expect to participate in the following activities:
• Review, analyze and respond to customer
billing inquiries
• Upsell eligible customers home warranty
solutions
• Resolve customer issues or questions
• Processing payment deferrals and
installment plans
• Attempt to save customers who may be
moving, unhappy with the plan or current
rate
• Quickly identify customer needs in the first
few minutes of the call to offer the
appropriate plan
• Accurately enroll the customer in the
correct plan
• Strive to resolve the customer issues
on the first call
• Demonstrate knowledge of processes and polices
• Build trust and rapport with the customer through clear, respectful
interaction
• Always strive to ensure that overall
customer satisfaction remains high,
while resolving issues
• Understand 'client call flow' and Texas
Utility regulation
• Ensure no Public Utilities Commission
Complaints are filed
• Ensure that no customer has a
Lights Turned Out In Error (LOIE)
situation
Pay: 10.50hr
Contact me
Get in touch
Have more questions about the services we offer, or need our assistance with staffing your business fill out the information below.
Business Hours
Monday
09:00 am – 05:00pm
Tuesday - Friday
9:00 am – 12:00 pm
01:00 pm – 05:00pm
Saturday - Sunday
Appointments only